Diplom-Is AS: Ensures timely deliveries with labelling equipment from Lexit Group

Despite a relatively cold summer, Norwegian consumers have been filling their freezers with multipacks and ice cubes like never before. Diplom-Is are mindful of this at Gjelleråsen. Here production is running at full tilt in order to meet the needs of the market. A master production ordering system linked to Lexit Group's modern labelling equipment helps ensure that deliveries from Diplom-Is to its grocery customers arrive on time.

Purchaser Hege Obstfelder at Diplom-Is explains that Diplom-Is, in cooperation with TINE SA, opted for Lexit Group as the supplier of its labelling equipment in the summer of 2015. This is a long-term contract that will run until 2020.

“The choice of equipment supplier was based on a workable price, quality of equipment, supplier location and service department of the supplier. It is key for us to be close to the equipment supplier. Lexit Group employs skilled technical staff and has its own workshop at Kløfta, which assists us expeditiously when it comes to service and maintenance of the equipment.

LONG TERM CONTRACT: “The choice of equipment supplier was based on a workable price, quality of equipment, supplier location and service department of the supplier,” says Hege Obstfelder at Diplom-Is, together with Thomas Karlsen at Lexit Group.

Simple user interface reduces the sources of incorrect labelling

Lexit Group has delivered inkjet printers for the labelling of F-packs (singles), label machines for labelling D-packs (cartons) and label machines for labelling T-packs. A total of 14 inkjet printers, 14 label machines and 1 pallet printer has been delivered. All machines are connected to Diplom-Is's proprietary ordering system through its network.

 “When operators arrive at work in the morning, all information from the host system is sent to the labelling equipment. The equipment has a simple user interface, which reduces the sources for incorrect labelling. When the information arrives from the host system, operators are unable to enter any erroneous information. We then know that all production lines have the correct information,” says Production Engineer Baskaran Selladurai at Diplom-Is.

REDUCES INCORRECT LABELLING: Inkjet printers from Lexit Group simplify processes for Diplom-Is.

Few problems with Lexit Group labelling equipment

For 10 years, Selladurai has been responsible for ensuring that the labelling equipment is working optimally for each production line. It provides him with a full overview and traceability. From his control room in the factory, he manages the production process from his computer terminal which includes all of the labelling equipment.

“Two years ago, we installed labelling equipment from the Lexit Group. To date it has worked excellently without any downtime. Another advantage is that the supplier's head office is located in Kløfta. If equipment failures occur that can not be repaired online, it will take around 20 minutes for Lexit Group service staff to be on site at Gjelleråsen. If we are out of ink/solvent and other spare parts, we can have them delivered by express mail. But so far, touch wood, we have not had to carry out any repairs ourselves, except for purely service and maintenance tasks. Having said that, there have only been few problems with Lexit Group labelling equipment.  

OPTIMUM: “Two years ago, we installed labelling equipment from the Lexit Group. To date, it has been working excellently without any downtime,” says Production Engineer Baskaran Selladurai (to left) pictured here with Sales Engineer Thomas Karlsen from Lexit Group (to right).

Good communications between labelling equipment and production lines

When Diplom-Is operators arrive at work in the morning, the operator sends a message to the inkjet and label machines.

“Here I receive confirmation that communications between the labelling equipment and production lines are working before I start today's ice-cream production. If an inkjet printer crashes, I have spare machines available,” says Selladurai. “We must never be in the situation where the production line stops because of a printer.

All operations at Diplom-Is take place automatically

50 per cent of Norwegian companies enter best before dates and batch numbers manually. At Diplom-Is everything happens automatically, which virtually eradicates incorrect labelling.

“All information originates from our master system. All D-pack and inkjet printers are integrated with TINE's own ERP system. When we receive new labelling equipment, I simply plug in the network cable and notify our IT operator. It is up and running in no time at all,” says Selladurai. He believes it is important to engage a supplier of labelled equipment that has knowledge of Diploma-Is.

“It is equally important that they can deliver reliably and have good service and maintenance procedures in place. Lexit Group possesses excellent knowledge of its labelling equipment and knows its way around when unforeseen events occur.

AUTOMATIC LABELLING: 50 per cent of Norwegian companies enter best before dates and batch numbers manually. At Diplom-Is everything happens automatically, which virtually eradicates incorrect labelling.

Functional manufacturing solutions in focus

“If Selladurai requires new labelling equipment, we will help you acquire this,” says Sales Engineer Thomas Karlsen at Lexit Group.

“We have a great working relationship and are committed to providing new and more functional production solutions that can streamline the production line. Our labelling equipment is important for Diplom-Is to be able to deliver timely deliveries to its customers. Malfunctioning equipment can have serious consequences,” he emphasises.  

Good cooperation from day one

“Our partnership with Diplom-Is has worked very well since we installed the equipment in 2015. Diplom-Is is a stable and large-scale company in Norwegian industry, and we have good lines of communication with Selladurai and Obstfelder. We have a mutual commitment to protect each others’ interests. It is vital for us that the equipment is operationally reliable and that it works optimally,” says Karlsen.

Internal logistics are vital in order to ensure competitiveness

Well-functioning logistics processes are a precondition for the successful industrialisation of value chains. The continuous changes and heightened competitive situations mean that production companies must constantly develop in order to remain competitive.

“At Diplom-Is, we take this very seriously,” says Selladurai. Our ERP system has direct communication with our labelling equipment. This ensures the efficient utilisation of our production lines and contributes to timely deliveries to our customers. As a leading ice-cream maker, we must use the best ICT systems in order to maintain competitiveness,” he concludes.